These Terms and Conditions govern your use of KebabVan.co.uk (“the Website”, “we”, “us” or “our”).
By using KebabVan.co.uk, creating an account, submitting information, posting a review, claiming a business listing or otherwise using our services, you agree to these Terms and Conditions.
If you do not agree with these terms, you should not use the Website.
1. About KebabVan.co.uk
KebabVan.co.uk is an independent online directory designed to help people find and discover kebab vans and other mobile food businesses throughout the United Kingdom.
We provide information and tools that may include business listings, locations, contact information, food hygiene information, menus, opening hours, reviews, check-ins and links to third-party services.
Unless expressly stated otherwise, KebabVan.co.uk does not own, operate, manage or represent the food businesses listed on the Website.
The inclusion of a business in the directory does not constitute an endorsement, recommendation, certification or guarantee by KebabVan.co.uk.
2. Information in the directory
We aim to provide useful and accurate information, but we cannot guarantee that every listing is complete, accurate or up to date.
Information may have been:
- provided by a business owner;
- submitted by a user;
- obtained from publicly available information;
- obtained from official or third-party data sources; or
- created or updated by KebabVan.co.uk.
Business details can change without notice.
You should check important information directly with the business where necessary before travelling, ordering food or relying upon a listing.
3. Food businesses
Each food business listed on KebabVan.co.uk operates independently.
KebabVan.co.uk is not responsible for:
- food supplied by a listed business;
- food quality or preparation;
- allergens or dietary information;
- hygiene standards;
- customer service;
- prices;
- availability of products;
- opening hours;
- payment arrangements;
- delivery or collection;
- licences or regulatory compliance; or
- any transaction or dispute between a customer and a business.
Any purchase or arrangement you make with a listed business is between you and that business.
4. Food hygiene ratings
Where available, KebabVan.co.uk may display food hygiene ratings or information obtained from the Food Standards Agency, local authorities or other official sources.
Ratings may change and there may be a delay before changes are reflected on KebabVan.co.uk.
Users should consult the relevant official food hygiene rating service if they require the latest official rating.
KebabVan.co.uk does not independently inspect or assess the hygiene standards of listed businesses.
5. Locations
Many businesses listed on KebabVan.co.uk operate from mobile catering vehicles.
Although many vans operate regularly from a particular location, their location, trading hours or availability may change.
Location information is therefore provided as a guide and we cannot guarantee that a van will be present at a particular place or time.
Users should contact the business directly where confirmation is important.
6. User accounts
Certain features may require you to create an account.
You agree to provide accurate information and to keep your account information reasonably up to date.
You are responsible for keeping your login credentials secure and for activity carried out through your account.
You must not impersonate another person or business, create an account using information you are not entitled to use, or attempt to gain unauthorised access to another user’s account.
We may suspend or terminate accounts that we reasonably believe are being misused.
7. Claiming a van
KebabVan.co.uk may allow a person to claim control of a business listing.
By submitting an ownership claim, you confirm that:
- you own, operate or are authorised to represent the business;
- the information you provide is accurate;
- any evidence or photographs you provide are genuine; and
- you have authority to manage the information associated with the listing.
Submitting a claim does not automatically give you control of a listing.
We may request additional evidence, approve or reject a claim, or investigate conflicting claims.
Approval of a claim means only that we are reasonably satisfied that the claimant is authorised to manage the listing. It does not constitute legal verification of ownership of the business.
8. Ownership disputes
If more than one person claims authority over a listing, we may temporarily restrict changes to the listing while the matter is investigated.
We may ask the parties to provide reasonable evidence of their authority.
KebabVan.co.uk is not a court or arbitration service and is not responsible for determining legal ownership of a business.
Where a genuine ownership dispute cannot reasonably be resolved, we may restrict, suspend or remove management access until the parties resolve the matter independently.
9. Business information and menus
Approved business owners may be permitted to add or update information including:
- contact details;
- social-media links;
- websites;
- opening hours;
- menus;
- descriptions;
- prices; and
- other information about their business.
Business owners are responsible for ensuring information they submit is accurate and lawful.
Prices and menus displayed on KebabVan.co.uk are provided for information only unless expressly stated otherwise.
The price displayed on KebabVan.co.uk may differ from the price currently charged by the business.
10. Reviews
Users may be able to submit reviews and star ratings.
Reviews should represent the reviewer’s genuine experience or opinion.
You must not submit:
- fake or fabricated reviews;
- reviews in exchange for undisclosed payment or incentives;
- reviews intended to manipulate a business’s rating;
- reviews of a business with which you have no relevant experience;
- threatening, abusive or discriminatory material;
- unlawful content;
- personal or confidential information about another person;
- spam or advertising; or
- content that infringes another person’s rights.
Businesses and their owners must not submit reviews pretending to be customers.
Competitors must not submit dishonest reviews intended to damage another business.
11. Review moderation
Reviews may be subject to email confirmation and moderation before publication.
We reserve the right to approve, reject, edit, hide or remove submitted content where reasonably necessary to operate the Website or enforce these terms.
However, moderation does not mean that KebabVan.co.uk endorses or verifies every statement contained in a review.
Reviews represent the opinions and experiences of their respective authors.
A negative review will not be removed merely because a business disagrees with it.
We may, however, investigate reviews reported as fake, abusive, unlawful or otherwise contrary to these terms.
12. Owner replies
Verified or approved business owners may be permitted to reply publicly to reviews.
Owner replies must comply with the same standards that apply to other user-generated content.
Owners must not use review replies to threaten reviewers, publish private information or harass users.
13. Check-ins
KebabVan.co.uk may allow visitors to check in to a van.
Check-ins may influence features such as popularity, recently visited or trending listings.
You must not deliberately create false or automated check-ins or otherwise attempt to manipulate a business’s position or popularity.
We may remove or disregard check-ins that we reasonably believe are fraudulent, automated or abusive.
14. Submitting a new van
Users may be able to suggest or submit a business for inclusion in the directory.
Submitting a business does not guarantee that it will be published.
We may verify, edit, combine or reject submissions.
You must not knowingly submit false businesses, misleading information or information for the purpose of impersonating another business.
15. User-submitted content
When you submit reviews, photographs, descriptions, menu information or other content to KebabVan.co.uk, you retain ownership of any intellectual property rights you hold in that content.
However, you grant KebabVan.co.uk a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, format and publish that content for the purposes of operating, promoting and improving KebabVan.co.uk.
You confirm that you have the necessary rights or permission to submit the content.
You must not upload material that infringes another person’s copyright, trademark, privacy or other rights.
16. Photographs
You should only upload photographs that you have taken yourself or that you have permission to use.
Photographs must not contain unlawful, offensive or inappropriate material.
Where identifiable people appear prominently in a photograph, you should ensure that you have an appropriate right or permission to submit and publish the image.
We may remove photographs where ownership, privacy or other legitimate concerns are raised.
17. Acceptable use
You must not:
- attempt to interfere with the operation or security of the Website;
- attempt to gain unauthorised access to accounts, systems or data;
- scrape, harvest or systematically extract information from the Website in a manner that places an unreasonable load on our systems;
- use automated systems to manipulate reviews, ratings or check-ins;
- distribute malware or malicious code;
- use the Website for fraudulent or unlawful purposes;
- impersonate another person or business; or
- deliberately provide false or misleading information.
Reasonable use of publicly available pages by ordinary search engines is permitted.
18. Intellectual property
Unless otherwise stated, the Website’s design, branding, software, original text, graphics and other material created by KebabVan.co.uk are owned by or licensed to KebabVan.co.uk.
Business names, trademarks, logos and other material belonging to listed businesses remain the property of their respective owners.
Official information and third-party material remain subject to the rights and terms applicable to their respective sources.
19. External websites and services
KebabVan.co.uk may contain links to external services including business websites, social-media platforms, mapping services and official food hygiene information.
We do not control these third-party services and are not responsible for their content, availability, security or privacy practices.
Following an external link is at your own discretion.
20. Availability of the Website
We aim to keep KebabVan.co.uk available, but we do not guarantee uninterrupted or error-free access.
We may temporarily suspend, restrict or modify parts of the Website for maintenance, security, upgrades or other operational reasons.
Features may be added, changed or removed over time.
21. Removal and suspension
We may suspend accounts, remove content or restrict access where we reasonably believe this is necessary because of:
- a breach of these Terms;
- fraudulent or abusive activity;
- security concerns;
- infringement of another person’s rights;
- legal or regulatory requirements; or
- behaviour that threatens the operation or integrity of the Website.
Where appropriate, users may contact us if they believe action has been taken in error.
22. Reporting incorrect or inappropriate content
If you believe a listing contains incorrect information, a review is fraudulent or inappropriate, or material infringes your rights, please contact us.
Please provide enough information for us to identify the relevant listing or content and understand your concern.
We will consider reasonable reports and take appropriate action where necessary.
23. Limitation of liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Subject to applicable law, KebabVan.co.uk is not responsible for losses resulting from reliance on information supplied by independent businesses, users or third-party sources where we have taken reasonable steps in operating the directory.
We are not a party to transactions between users and listed businesses and are not responsible for losses arising from the products or services supplied by those businesses.
Nothing in these Terms affects any statutory rights that cannot legally be excluded or restricted.
24. Privacy
Our collection and use of personal information is governed by our Privacy Policy.
By using the Website, you acknowledge that personal information will be handled as described in that policy.
25. Changes to these Terms
We may update these Terms from time to time to reflect changes to KebabVan.co.uk, its services or applicable law.
The latest version will be published on the Website with an updated revision date.
Where a change materially affects registered users, we may take reasonable steps to bring the change to their attention.
26. Governing law
These Terms and Conditions are governed by the laws of England and Wales.
If you are a consumer, you will also retain any rights you have under mandatory consumer protection laws, including any right to bring proceedings in the courts applicable to where you live.
27. Contact
If you have questions about these Terms, need to report a problem or wish to dispute content appearing on KebabVan.co.uk, please contact us using the contact details provided on the Website.