Privacy Policy

KebabVan.co.uk respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect when you use KebabVan.co.uk, why we collect it, how we use it and the rights you have in relation to your personal information.

1. Who we are

KebabVan.co.uk is an online directory designed to help people find, discover, review and interact with kebab vans and other mobile food businesses across the UK.

For the purposes of UK data protection law, KebabVan.co.uk is responsible for the personal information collected through this website.

If you have any questions about this Privacy Policy or how your information is used, please contact us through the contact details provided on KebabVan.co.uk.

2. Information we collect

The information we collect depends on how you use the website.

Information you provide to us

We may collect information such as:

  • your name;
  • email address;
  • telephone number;
  • account and profile information;
  • information supplied when registering for an account;
  • information submitted when claiming ownership of a kebab van;
  • photographs uploaded as part of an ownership claim;
  • information supplied when submitting or updating a van listing;
  • reviews and star ratings;
  • replies to reviews;
  • messages or enquiries you send to us; and
  • any other information you voluntarily provide through the website.

Van owners may also provide business information such as telephone numbers, websites, social-media links, menus and opening hours. Where this relates to a sole trader or identifiable individual, it may constitute personal information.

Information collected automatically

When you visit KebabVan.co.uk, our website and hosting systems may automatically collect technical information including:

  • your IP address;
  • browser and device information;
  • pages visited;
  • dates and times of visits;
  • referring pages or websites;
  • server and security logs; and
  • cookies and similar technologies.

We may also record interactions with the directory, such as van check-ins, to operate features such as recently checked-in, popular or trending vans.

3. Reviews

When you submit a review, we may collect your name, email address, star rating, review text and technical information associated with the submission.

Reviews may require email confirmation and/or approval before they appear publicly.

Your review name, rating and review text may be displayed publicly on KebabVan.co.uk. Your email address will not normally be displayed publicly.

Van owners may be permitted to post a public reply to an approved review.

We may retain information connected with a review where reasonably necessary to prevent abuse, investigate complaints, maintain the integrity of the review system or comply with legal obligations.

4. Van ownership claims

If you claim a van listed on KebabVan.co.uk, we may ask you to provide information including your name, telephone number, email address and a photograph of the van.

This information is used to assess and administer the ownership claim, contact you about the claim and help us prevent fraudulent or unauthorised claims.

Information submitted as evidence of ownership will not normally be displayed publicly unless it forms part of information you have separately chosen to publish on the van’s listing.

5. Van listings and information from public sources

KebabVan.co.uk is a directory and some information about businesses may be obtained from publicly available sources rather than supplied directly by the business owner.

This may include information such as:

  • business or trading name;
  • location and address;
  • postcode;
  • food hygiene rating;
  • Food Standards Agency identification information;
  • publicly advertised contact information; and
  • other publicly available information relating to the business.

We use this information for the legitimate purpose of operating and maintaining a useful UK kebab van directory.

Business owners can contact us if information about their business is incorrect or needs updating.

6. How we use your information

We may use personal information to:

  • create and manage user accounts;
  • operate the KebabVan.co.uk directory;
  • process van ownership claims;
  • process new van submissions;
  • allow owners to manage their listings and menus;
  • publish and administer reviews and owner replies;
  • confirm email addresses;
  • communicate with users and van owners;
  • prevent spam, fraud and misuse;
  • maintain the security and reliability of the website;
  • investigate complaints or disputes;
  • improve the website and its services;
  • maintain accurate directory information; and
  • comply with applicable legal obligations.

We do not sell your personal information.

7. Our lawful basis for processing

Depending on the circumstances, we process personal information under one or more lawful bases provided by UK data protection law.

These may include:

Contract – where processing is necessary to provide a service you have requested, such as creating and operating your account.

Legitimate interests – where processing is reasonably necessary to operate, protect and improve KebabVan.co.uk, maintain the directory, administer reviews, prevent abuse and provide useful information to visitors.

Consent – where we specifically ask for your consent for a particular use of your information. Where processing is based on consent, you may withdraw that consent.

Legal obligation – where we need to process or retain information to comply with the law.

8. Public information

Please remember that KebabVan.co.uk is a public website.

Information you deliberately submit for publication — such as reviews, review names, van information, menus or owner replies — may be visible to anyone and may also be indexed by search engines.

You should therefore avoid including private or sensitive personal information in content intended for public display.

9. Cookies

KebabVan.co.uk may use cookies and similar technologies to operate the website, keep users logged in, remember preferences, maintain security and understand how the website is being used.

Some cookies are essential for the website to function.

Where cookies or similar technologies are used for purposes that require consent under applicable law, we will request that consent before using them.

You can also control or delete cookies using your browser settings, although disabling essential cookies may prevent some parts of the website from working correctly.

10. Sharing your information

We do not sell or rent personal information.

We may share information with organisations that provide services necessary to operate KebabVan.co.uk, such as:

  • website hosting and infrastructure providers;
  • email delivery providers;
  • security and anti-spam services;
  • website analytics providers, where used;
  • technical service providers; and
  • professional or legal advisers where necessary.

We may also disclose information where required by law, to protect our legal rights, to investigate misuse or fraud, or in connection with a legal claim.

Service providers are only given access to information where reasonably necessary for them to provide their services.

11. Third-party websites

Van listings may contain links to third-party websites and services, including social-media pages, business websites, mapping services and Food Standards Agency information.

KebabVan.co.uk is not responsible for the privacy practices of those third-party websites. You should review their privacy information when visiting them.

12. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including operating the website, maintaining appropriate records, resolving disputes, preventing abuse and meeting legal requirements.

Account information will generally be retained while the account remains active.

Reviews and other publicly submitted content may remain on the website after an account is closed where there is a legitimate reason to retain the content. Where appropriate, identifying account information may instead be removed or anonymised.

Security and server logs may be retained for a limited period for security, diagnostic and abuse-prevention purposes.

Ownership claim records may be retained where reasonably necessary to maintain a record of ownership decisions or resolve future disputes.

13. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no website or internet transmission can be guaranteed to be completely secure.

You are responsible for keeping your account password confidential and should contact us if you believe your account has been accessed without permission.

14. International transfers

Some companies that provide hosting, email, analytics or other technical services may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps where required to ensure that the information receives an appropriate level of protection under UK data protection law.

15. Your rights

Depending on the circumstances, UK data protection law may give you rights relating to your personal information, including the right to:

  • request access to personal information we hold about you;
  • ask us to correct inaccurate information;
  • request deletion of your personal information;
  • request restriction of processing;
  • object to certain processing;
  • request transfer of information in certain circumstances; and
  • withdraw consent where processing is based on consent.

These rights are not absolute and may depend on the circumstances and our lawful basis for processing the information.

To exercise your rights, please contact us using the contact details provided on KebabVan.co.uk.

You have the right to object to processing of your personal information where we rely on legitimate interests, subject to the circumstances and applicable law.

16. Complaints

If you have concerns about how KebabVan.co.uk uses your personal information, please contact us first so that we have an opportunity to investigate and resolve the issue.

You also have the right to make a complaint to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

Information about making a complaint is available from the ICO.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to KebabVan.co.uk, the services we provide or applicable law.

The latest version will always be published on this page and the “Last updated” date will be changed when appropriate.

18. Contact us

If you have questions about this Privacy Policy, want information we hold about you corrected, or wish to exercise your data protection rights, please contact KebabVan.co.uk through our website.